Monitors the PBX functionality including all calling services.

Operational

Web Portal

Upstream Carriers provide services like DIDs (phone numbers), Internet, PSTN (Public Switched Telephone Network) routing to our PBX and Data centers.

Monitors the status of our business Platform

All components are functioning as expected. No impact on experience.

All or Most components are affected & experience is impacted severely.

Many components are down & may have an impact on experience.

Some components are  down & may have an impact on experience.